Contact Us
Have a question, feedback, or need help finding a prescription discount? We are here to help and read every message we receive.
Email Us
For general inquiries, partnership opportunities, media requests, or feedback about our service:
help@ineeddrugs.comResponse Time
We typically respond within 1–2 business days. We appreciate your patience and personally read every message we receive. For urgent medical matters, please contact your doctor or pharmacist directly — we are not able to provide medical advice or emergency assistance.
What to Include in Your Message
To help us respond faster and more accurately, please include the following details in your email:
- The drug name you were searching for (if applicable)
- A description of the issue or question you encountered
- The pharmacy name, if the question relates to a specific pharmacy's pricing
- Your approximate location (city and state is sufficient — we do not need your full address)
- Any error messages or screenshots that might help us diagnose the issue
Your Privacy
We respect your privacy. Any information you share with us via email is used solely to respond to your inquiry and is never sold or shared with third parties. Please do not send us sensitive medical information, social security numbers, or financial details — we do not need them to help you.
What We Can and Cannot Help With
We Can Help With
- • Questions about how our prescription discount search works
- • Issues with coupon codes or the search tool
- • Inaccurate or outdated pricing information
- • Feature requests and suggestions for improvement
- • Partnership or media inquiries
- • Reports of inappropriate or illegal search queries
- • General feedback about your experience
We Cannot Help With
- • Medical advice or medication recommendations
- • Drug interactions or side effect information
- • Insurance plan questions or coverage verification
- • Refilling prescriptions or transferring between pharmacies
- • Questions about specific pharmacy loyalty programs
- • Emergency medical situations (call 911)
- • Substance abuse or addiction counseling
Before You Contact Us
Many common questions are already answered in our help resources. You may find a faster answer by checking the pages below before sending an email:
Need Medical or Emergency Help?
If you are experiencing a medical emergency, call 911 immediately. For poison control, call 1-800-222-1222. For substance use or mental health crisis support, call or text the SAMHSA helpline at 988. For questions about your specific medications, please consult your doctor or pharmacist — we are not medical professionals and cannot provide clinical guidance.